Job Details

Position Summary...

Collaborates with stakeholders to obtain market research and data. Reviews key performance indicators and builds action plans to improve performance. Researches, evaluates, and analyzes data to identify operational and driver experience gaps. Develops and implements solutions to improve program and process metrics. Leads process improvement projects and utilizes data to provide insights.

Understanding all end-to-end aspects of store fulfillment (picking, staging, dispensing, delivering customer/member orders across channels) is essential. Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs. Develops and communicates business plans and priorities. Removes barriers to performance and provides necessary resources.

Sets clear expectations, performance standards, and goals, and supports team members in achieving them. Plans for and ensures team members have the information, resources, and talent needed for business initiatives. Uses key business metrics to identify areas for improvement and motivates team members to meet goals. Leverages resources and talent to achieve business objectives and ensures accountability.

Supports driver supply and experience through root cause analysis and solutioning, addressing issues like engagement gaps, incentive needs, and technology problems. Completes deliveries to understand and resolve driver and customer pain points. Supports digital change initiatives, mobile applications, and product launches, ensuring seamless adoption and execution through training and communication.

Works with operators on strategy execution, facilitates alignment across teams, and determines resource requirements. Reacts to changes in the retail environment, building strategies to grow market share and adopt digital products. Monitors policy compliance and supports the company's mission, values, and ethical standards.

Provides feedback on legal impacts on digital services, drives project execution, and promotes company policies and ethics. Ensures business needs are met by evaluating current plans and initiatives, and supports community outreach. Upholds principles of change management, ethics, and respect for individuals, fostering a culture of belonging and continuous improvement.

Offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off. Additional benefits include Walmart's Live Better U education program, which covers tuition and fees for various educational levels. The annual salary range for this position is $90,000 - $180,000, with potential for bonuses and stock options.

Minimum Qualifications...

Bachelor's Degree in business, management, or related field and 2 years' experience in retail operations or related OR 5 years' experience in retail operations or related. Valid state-issued driver's license is required.

Preferred Qualifications...

Customer service experience, digital change initiatives, management within Walmart operations, grocery retail management, project management, and retail management experience are preferred.

Primary Location...

1820 Unser Blvd Nw, Albuquerque, NM 87120-3933, United States of America